Pet Peeve For Gym/Studio Owner?

Who is talking with your clientele when running a gym? Are they the personal phones and emails of the individual trainers? After a trainer departed the gym, I was unaware of what was about to happen in the ensuing weeks. 

A client who routinely trained with my team every week sent me a message. They were told they would no longer be working out with us. Although that was annoying for me, business is business, and people do move on. However, after two additional clients announced that they would no longer be working

How To Void Staff issues
1: Centralized communication system.
2: Leadership begins at the top
Beginning at the top, leadership
3:  Command Center
Stop trying to piece systems together.

If you have more questions please see the Referral Management help video/page and Micro-Managing Staff.